Due to international postage delays caused by Covid-19, please allow an additional 10 days for your order to arrive

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Shipping & Returns

Covid-19 update:

While we’re still ‘beavering’ away and shipping out your orders as normal, these are crazy times and some of our postal providers are experiencing delays as a result of the global impact of Covid 19. International freight capacity is more limited during this time and some mail dispatch centres have reduced capacity which might mean your parcel takes longer to reach you than normal. Please be patient and contact us if you have any concerns.

Additional information:

We aim to ship your order on the day that it is placed, however during sale and holiday periods processing of orders may be subject to delay - we ask you to allow at minimum 2 additional working days for your order to arrive. 

If for some reason we’ve managed to muddle up your order, send us an email to 
orders@thehellocup.com and we’re sort it out pronto.

We want your decision to purchase a Hello Cup to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advise before or after you purchase, just send us an email – we love hearing from our customers: hello@thehellocup.com 

We cannot refund any Hello Cups, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@thehellocup.com so we can sort it out. 

Getting the hang of using a menstrual cup can take a while. Please follow our instructions and use the recommended shallow punchdown fold with Hello Cups. Give yourself at least 3 cycles to learn the ropes to work out what works best for you. 

While we strive to ensure Hello Cups the best menstrual cups on the market, there’s a chance Hello Cup may not be your perfect cup as everyone is different. Unfortunately we cannot refund you if you find your Hello Cup isn’t your perfect cup. 

The FAQ section on our website has lots of tips on how to get up and running with your Hello Cup as well as our recommended care instructions. If you have any additional burning questions then don’t hesitate to email us at hello@thehellocup.com