Returns

We want your decision to purchase a Hello Cup to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advise before or after you purchase, just send us an email - we love hearing from our customers: hello@thehellocup.com 

We cannot refund any Hello Cups, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@thehellocup.com so we can sort it out. 

Getting the hang of using a menstrual cup can take a while. Please follow our instructions and use the recommended shallow punchdown fold with Hello Cups. Give yourself at least 3 cycles to learn the ropes to work out what works best for you. 

The FAQ section on our website has lots of tips on how to get up and running with your Hello Cup as well as our recommended care instructions. If you have any additional burning questions then don’t hesitate to email us at orders@thehellocup.com