Returns

New Zealand
Overnight Delivery - $6.00 NZD
Rural shipping (1-5 Business Days) - $8.00 NZD

Australia
Economy Shipping (5-10 Business Days) - $8.00 NZD
Express Shipping (1-4 Business Days) - $15.00 NZD

Rest of the world
Economy Shipping (7-15 Business Days) - $15.00 NZD
DHL Express Shipping (2-5 Business Days) - $30.00 NZD

We will process your order as soon as possible within standard business hours. Please note that stated delivery times are estimated for within business hours, and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, which will include a link to your tracking page.

When checking out, please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays. 

UK Shipping 

To all of our friends and customers in the United Kingdom. Due to the ongoing changes regarding Brexit, your order may incur additional import duties and VAT charges upon entering the UK. The Hello Cup is not responsible for any additional charges incurred. If orders are subject to customs clearance procedures, this will cause delays beyond original delivery estimates